Solutions for Home Emergency Services
Digitise your emergency services with cutting-edge TeleCare technology.
Your Benefits
Transform your home emergency service with our modern cloud platform and offer your customers innovative digital services.
- Modern cloud-based platform
- Integration of existing systems (UMO, PNC, Skyresponse)
- Scalable infrastructure for growing demands
- New digital service offerings and self-payer models
- GDPR-compliant data management
- Continuous support and updates
Features
Everything you need for a modern home emergency service
Central Management
Manage all customers, devices and alarms via a central platform with status overview and remote configuration.
Real-time Monitoring
Monitor vital data and device status in real time. The platform transmits vital data and provides escalation chains.
Automated Workflows
Optimise your processes with intelligent automation – from alerting to data transfer to billing systems.
Multi-Channel Communication
Reach your customers through various channels: voice, video, push notifications and SMS.
Reporting & Analytics
Detailed reports and analyses for better decisions and proof of service quality.
API Integration
Seamless integration via REST APIs into your existing IT infrastructure – ERP, CRM and call centre systems.
Easy integration with existing call center systems
Why ilogs?
Cloud Platform
Scalable, secure and GDPR-compliant cloud infrastructure for your home emergency service.
Growth
Expand your service offering and win new customers with modern digital services.
Customer Satisfaction
Offer modern services that delight your customers and engage family members.
End-User Devices & Mobile Care
ilogs offers a coordinated portfolio of mobile end devices for active seniors and modern care models:
- JAMES Emergency Watches – mobile emergency solution with GPS, fall detection, two-way communication
- JAMES Tablet – assistive device with emergency button, video calls and vital data recording
- MYnextRING – elegant smart ring for discreet vital data monitoring
- JAMES4Sales – digital sales app for contract processing and product registration
- Family App – notifications, chat, vital data and push messages
- BYOD (Bring Your Own Device) – integration of third-party devices such as Samsung Galaxy Watch
Ready for digital transformation?
Contact us for a demo and find out how we can modernise your emergency service.