Customer Code of Conduct

This Customer Code of Conduct outlines the principles, standards, and expectations that apply to all customers, partners, and users (“Customers”) who engage with ilogs healthcare GmbH (“ilogs”).

It is designed to promote responsible, ethical, secure, and lawful use of ilogs’ products, platforms, and services, particularly in the sensitive context of healthcare, telecare, and digital health solutions.

By using ilogs products or services, Customers agree to comply with this Code of Conduct.

Customers are expected to:

• Use ilogs solutions responsibly, ethically, and in good faith.
• Act in accordance with applicable laws, regulations, and industry standards, including healthcare and data protection regulations.
• Respect the rights, dignity, and safety of end users, including vulnerable persons such as seniors or individuals requiring assistance.

Any use of ilogs products for unlawful, harmful, deceptive, or abusive purposes is strictly prohibited.

ilogs solutions often process sensitive personal and health-related data. Customers must therefore:

• Comply with all applicable data protection and privacy laws (including GDPR and relevant national regulations).
• Ensure that personal data is processed lawfully, transparently, and only for legitimate purposes.
• Implement appropriate technical and organizational measures to protect data against unauthorized access, loss, or misuse.
• Inform end users appropriately about data processing and obtain any required consents.

Customers are responsible for their own data protection compliance when using ilogs systems.

Customers shall:

• Follow recognized information security best practices when accessing or operating ilogs platforms.
• Protect access credentials and prevent unauthorized use of systems, devices, or interfaces.
• Promptly report any suspected security incidents, data breaches, or vulnerabilities related to ilogs products.

Customers must not attempt to bypass, disable, or interfere with security mechanisms implemented by ilogs.

Customers operating in regulated environments (e.g. healthcare providers, call centers, service organizations) are responsible for:

• Ensuring that their use of ilogs solutions complies with all applicable healthcare, medical device, and safety regulations.
• Using ilogs products only within their intended and agreed scope.
• Maintaining any licenses, approvals, or certifications required for their activities.

ilogs products support compliance but do not replace the Customer’s own regulatory responsibilities.

ilogs expects Customers to:

• Communicate professionally, respectfully, and constructively with ilogs employees, partners, and support teams.
• Refrain from harassment, discrimination, threats, or abusive behavior.
• Provide accurate, complete, and truthful information when engaging with ilogs.

ilogs reserves the right to restrict or suspend services in cases of serious misconduct.

Customers shall:

• Respect all intellectual property rights of ilogs and third parties.
• Use software, documentation, trademarks, and other materials only as contractually agreed.
• Refrain from copying, modifying, reverse-engineering, or redistributing ilogs products without authorization.

All intellectual property remains the property of ilogs or its licensors.

Customers must not:

• Intentionally disrupt, overload, or misuse ilogs systems.
• Introduce malware, malicious code, or harmful content.
• Use ilogs services in a manner that could compromise system stability, performance, or availability for others.

Responsible system use helps ensure high availability and reliability for all users.

Customers are encouraged to promptly report:

• Suspected violations of this Code of Conduct
• Security incidents or misuse of ilogs systems
• Ethical or compliance concerns

Reports can be made via the established contact channels provided by ilogs healthcare GmbH.

Violations of this Customer Code of Conduct may result in:

• Requests for corrective action
• Temporary or permanent suspension of services
• Termination of contractual relationships
• Legal action where appropriate

ilogs will assess violations fairly and proportionately.

ilogs healthcare GmbH reserves the right to update this Customer Code of Conduct as required to reflect legal, regulatory, or operational changes.

The latest version will be made available via www.ilogs.care or upon request.