JAMES® TeleCare Platform
The heart of the JAMES® ecosystem. Cloud-based TeleCare technology for emergency call centres, care facilities and family members.
One platform, all devices
Key Features
Comprehensive functions for professional TeleCare services
Alarm Management
Incoming emergency calls are prioritised, routed and logged. The platform supports SOS alarms, fall alarms, immobility alarms and geo-fence alarms.
Real-time GPS Tracking
Precise location of all connected devices – for fast help in emergencies and safety zone monitoring.
Communication & Alerting
Intelligent communication and alerting systems with two-way voice, escalation chains and automated notification of all parties involved.
Vital Data Monitoring
Pulse, blood pressure, steps and sleep quality are recorded and can be viewed by family members or care staff.
Device Integration & Remote Management
Seamless integration and management of all devices via a central platform – from emergency watches to tablets to medical measuring devices.
App & Service Integration
Flexible integration of apps and third-party services via open REST APIs. Connection to ERP, CRM and billing systems.
GDPR-Compliant Data Security
Highest security standards with EU server locations, end-to-end encryption and fully GDPR-compliant hosting.
Multi-Tenant Capability
One installation, many customers: The platform is designed for call centres with thousands of end users – multilingual and internationally deployable.
Your Benefits
The JAMES® TeleCare Platform offers you a future-proof, scalable solution for modern emergency services and TeleCare applications.
- Scalable cloud infrastructure
- Real-time data processing
- Automated workflows
- Comprehensive API interfaces (REST)
Integration & Interfaces
The JAMES® TeleCare Platform integrates seamlessly into existing infrastructures:
- Interfaces to leading call centre systems (UMO, PNC, Skyresponse) for automatic alarm transmission
- REST API for connection to ERP and CRM systems
- Data transfer to billing systems (VEWA, Noasys)
- Highly available cloud architecture with EU server locations
- GDPR-compliant data storage in European data centres
Developed and operated by ilogs healthcare – the technology leader in TeleCare in Austria and Germany.
Technical Highlights
Highly Available Cloud Architecture
Redundant server infrastructure with automatic failover for maximum operational reliability and uptime.
RESTful API
Open interfaces for easy integration into existing systems – ERP, CRM, call centres and third-party services.
Real-time Data Processing
Instant processing of alarms, vital data and location information – without delay, around the clock.
Ready for digital transformation?
Contact us for a personal demo of the JAMES TeleCare Platform.