Privacy Policy

Last updated: 1 September 2025

Principles

Die ilogs healthcare GmbH – im Folgenden „ILOGS“ – legt großen Wert darauf, Ihre persönlichen Daten zu schützen. ILOGS hält sich an die Bestimmungen der Datenschutzgrundverordnung (DSGVO) und des österreichischen Datenschutzgesetzes (DSG) bei der Verarbeitung Ihrer personenbezogenen Daten.

In the following privacy policy, we inform you about the most important aspects of data processing within the scope of our website, webshop, apps and services.

Changes to this Privacy Policy

We revise this privacy policy when changes are made to our website and apps or when other circumstances require it. The current version can always be found on this website. The date of the last revision is indicated above. We recommend that you read this privacy policy regularly to stay informed about the protection of your data.

Data Controller

The controller responsible for data processing on this website and in our apps is:

ilogs healthcare GmbH
Krone Platz 1
9020 Klagenfurt am Wörthersee
Österreich

You can reach us at any time with data protection questions at or contact our Data Protection Officer Andreas Jansa at the above address.

What data is collected from you and how

Through which channels is data collected

We collect data through the following channels:

Website (ilogs.care)

Webshop

Web application (James Portal)

Smartphone apps (James App, James Chat App)

Support contact (phone, email)

Data you provide to us

Depending on your scope of use, we may receive the following data from you:

First name, last name, username

Title/salutation

Billing and delivery addresses

Email address

Phone number

Chat content (text messages, images)

Data we automatically collect from you

When using our services, the following data is automatically collected:

MAC address

IP address

Browser type and version

Operating system

Device type

Usage data from features

Support conversation content in ticket form

Data from third parties

Wenn Sie Data from third parties an uns weitergeben (z. B. betreute Personen, Alarmkontakte, Chat- und Videokontakte), müssen Sie sicherstellen, dass Sie die Zustimmung der betroffenen Personen eingeholt haben.

How we protect your data

Location of data processing

Your data is processed within the EU and the European Economic Area. Our servers are located in an ISO-certified data centre in Austria. Data transmission is encrypted.

Technical and organisational measures (TOMs)

We implement technical and organisational measures in accordance with the GDPR, which are continuously evaluated and optimised to ensure the protection of your personal data.

For what purposes is your data processed

Your personal data is processed for the following purposes:

Provision of our products and services

Billing of services

Communication regarding your enquiries

Product improvement

Marketing communications about product news by email (with your consent)

Disclosure to third parties

The following third-party providers may partially process your data as part of our services:

BringOff Assistance OG (call centre Austria)

ServiceCall AG (call centre Germany)

Microsoft 365

Atlassian Jira

Google Analytics

WooCommerce

GoCardless

QuickBlox

How long is your data processed

We retain your personal data for as long as there is a justified business and/or legal necessity to do so. After this necessity expires, your data will be irrevocably deleted within 90 days.

Cookies

Cookies are text files that contain information and enable enhanced functionality. They are stored on your device and enable the full functionality of our website. You can delete cookies at any time in your browser settings.

Your data protection rights

You have the following rights under the GDPR. These also apply if you concluded your contract through a sales partner:

Right to information: You must be informed about the details of the processing of your personal data.

Right of access: You have the right to obtain information about your personal data stored with us.

Right to rectification: You have the right to have inaccurate personal data corrected.

Right to erasure: You may request the deletion of your personal data, provided there is no legal retention obligation.

Right to restriction: You may request the restriction of the processing of your data.

Right to data portability: You have the right to receive your data in a structured, commonly used and machine-readable format.

Right to object: You may object to the processing of your data if there are overriding interests.

Right to lodge a complaint: In the event of violations of the GDPR, you can contact the Austrian Data Protection Authority: