Privacy Policy

Last updated: September 1, 2025

General Information

ilogs healthcare GmbH—hereinafter “ILOGS”—places great importance on protecting your personal data. ILOGS complies with the provisions of the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG) when processing your personal data.

In the following Privacy Policy, we inform you about the most important aspects of data processing in connection with our website, our online store, our apps, and our services.

Changes to This Privacy Policy

We revise this Privacy Policy when changes are made to our website and apps, or for other reasons that make such revisions necessary. You can always find the most current version on this website. The date of the last revision is indicated above. We recommend that you review this Privacy Policy regularly to stay informed about the protection of your data.

Data Controller

The entity responsible for data processing on this website and in our apps is:

ilogs healthcare GmbH
Krone Platz 1
9020 Klagenfurt am Wörthersee
Austria

If you have any questions regarding data protection, you can contact us at any time at or reach out to our Data Protection Officer, Andreas Jansa, at the address listed above.

What Data Is Collected From You and How

Through which channels is data collected

We collect data through the following channels:

Website (ilogs.care)

Online store

Web application (James Portal)

Smartphone apps (James App, James Chat App)

Support contact (phone, email)

Data You Provide to Us

Depending on your level of use, we may receive the following data from you:

First name, last name, username

Title

Billing and shipping addresses

Email address

Phone number

Login credentials (username and encrypted password)

Chat content (text messages, images)

Data we collect automatically from you

When you use our services, the following data is collected automatically:

MAC address

IP address

Browser type and version

Operating system

Device type

Usage data for features

Support conversation content in ticket form

Data from third parties

If you share third-party data with us (e.g., individuals under your care, emergency contacts, chat and video contacts), you must ensure that you have obtained the consent of the individuals concerned.

How We Protect Your Data

Location of Data Processing

Your data is processed within the EU and the European Economic Area. Our servers are located in an ISO-certified data center in Austria. Data transmission is encrypted.

Technical and Organizational Measures (TOMs)

We implement technical and organizational measures in accordance with the GDPR, which are continuously evaluated and optimized to ensure the protection of your personal data.

For What Purposes Is Your Data Processed

Your personal data is processed for the following purposes:

Provision of our products and services

Billing for services

Communication regarding your inquiries

Product improvement

Marketing communications about new products via email (with your consent)

Sharing with Third Parties

The following third-party providers may process some of your data as part of our services:

BringOff Assistance OG (Call Center Austria)

ServiceCall AG (Call Center Germany)

Microsoft 365

Atlassian Jira

Google Analytics

WooCommerce

GoCardless

QuickBlox

How Long Is Your Data Processed?

We retain your personal data for as long as there is a legitimate business and/or legal need to do so. Once this need no longer exists, your data will be permanently deleted within 90 days.

Cookies

Cookies are text files that contain information and enable advanced features. They are stored on your device and allow our website to function fully. You can delete cookies at any time in your browser settings.

Your Data Protection Rights

You have the following rights under the GDPR. These rights also apply if you entered into your contract through a sales partner:

Right to Information: You must be informed about the details of how your personal data is processed.

Right of Access: You have the right to access your personal data stored by us.

Right to Rectification: You have the right to have inaccurate personal data corrected.

Right to erasure: You may request the erasure of your personal data, provided there is no legal obligation to retain it.

Right to restriction: You may request that the processing of your data be restricted.

Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.

Right to Object: You may object to the processing of your data if there are overriding interests.

Right to lodge a complaint: In the event of violations of the GDPR, you may contact the Austrian Data Protection Authority: