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Care and nursing facilities are increasingly faced with the challenge of providing safe and dignified care for people with cognitive impairments such as dementia – especially when these individuals become prone to wandering off. At the same time, care workers are under a lot of pressure, especially at night or when there is a shortage of staff. With the James System, ilogs offers a tried-and-tested digital solution for relief and safety – in care homes and beyond.

1. Consulting and project support

We support organisations in implementing our systems – from needs analysis to complete integration into existing processes. Together with our customers, we develop individual solution concepts that fit seamlessly into the organisation's infrastructure and processes.

  • Technological and organisational consulting
  • Needs analysis & selection of suitable end devices
  • Integration into existing systems (e.g. call centres, billing, CRM)
  • Preparation of implementation and rollout plans
  • Support with regulatory or data protection issues (GDPR)
  • White label strategies for partners

2. Training & knowledge transfer

To enable your employees to use our solutions effectively, we offer:

  • Training courses for nursing staff, IT managers or field staff
  • Onboarding sessions for relatives or external partners
  • Documentation, instructions, video tutorials
  • Train-the-trainer concepts for multiplying knowledge

Our training courses are practical, easy to understand and role-based – for nursing homes to emergency call centres.

4. Support and technical service

We don't leave our customers on their own. Our support team is available to answer all technical, functional and administrative questions – by telephone, email or via our ticket system.

Services:

  • Technical 1st and 2nd level support
  • Updates and maintenance of platform and devices
  • Remote diagnosis and troubleshooting
  • Support with device management, user installations, configuration
  • Support with migration and data transfer

4. White label solutions

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With ilogs, our partners are not only choosing future-proof technology, but also a competent, committed partner who works with them on an equal footing and for the long term – from the initial idea to successful implementation. Whether you are a company, organisation, association, nursing home, home emergency call centre, local authority or social services provider: we bring digital solutions to life!

ilogs – intelligent solutions for a healthy, independent life!