{"id":355,"date":"2025-10-27T06:36:33","date_gmt":"2025-10-27T06:36:33","guid":{"rendered":"https:\/\/ilogs.care\/?page_id=355"},"modified":"2025-10-29T06:57:01","modified_gmt":"2025-10-29T06:57:01","slug":"datenschutz","status":"publish","type":"page","link":"https:\/\/ilogs.care\/en\/datenschutz\/","title":{"rendered":"Data protection"},"content":{"rendered":"<section class=\"bde-section-355-113 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><h1 class=\"bde-heading-355-114 bde-heading\">\nData protection\n<\/h1><\/div>\n<\/section><section class=\"bde-section-355-171 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-rich-text-355-173 bde-rich-text breakdance-rich-text-styles\">\n<h2>Fundamentals<\/h2><p>ilogs healthcare GmbH - hereinafter referred to as \u201eILOGS\u201c - attaches great importance to protecting your personal data. When processing your data, we comply with the current provisions of the European General Data Protection Regulation (GDPR) as amended.  Below you will find an explanation of how we process your personal data when you use our website, web shop, web application, smartphone applications and services or contact our support.<\/p><h2>Changes to this privacy policy<\/h2><p>We will regularly revise and update this Privacy Notice in accordance with changing legal, technical and business developments. When we update this Privacy Notice, we will note the date of the last revision at the top of this statement. We encourage you to periodically review this Privacy Notice to stay informed about how we are protecting your personal information.<\/p>\n<\/div><div class=\"bde-rich-text-355-174 bde-rich-text breakdance-rich-text-styles\">\n<h2>Person responsible for data processing<\/h2><p><br>Responsible for the processing of personal data is the <strong>ilogs healthcare GmbH, Krone Platz 1, 9020 Klagenfurt am W\u00f6rthersee, Austria <\/strong>Please contact us by e-mail if you have any questions:&nbsp; <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"mailto:datenschutz@ilogs.care\">datenschutz@ilogs.care<\/a> or write directly to our data protection officer:<\/p><p>ilogs healthcare GmbH <br>For the attention of Andreas Jansa, Data Protection<br>Crown place 1<br>9020 Klagenfurt am W\u00f6rthersee<br>Austria<\/p>\n<\/div><div class=\"bde-fancy-divider-355-175 bde-fancy-divider\">\n\n\n<div class=\"bde-fancy-divider__wrapper\">\n  <div class=\"bde-fancy-divider__separator\">\n  \t  <\/div>\n<\/div>\n\n<\/div><h2 class=\"bde-heading-355-176 bde-heading\">\nWhat data is collected from you and how\n<\/h2><div class=\"bde-rich-text-355-177 bde-rich-text breakdance-rich-text-styles\">\n<p><strong>Depending on the purpose and manner in which you contact us or which of our products you use, you may pass on data to us which we process.<\/strong><\/p><p>Below you will find an overview of which data you can transfer to us via which channels.<\/p><p>\u00a0<\/p><h4>Which channels are used to collect data<\/h4><p>You can contact us in various ways. Data is collected from you in order to provide our services.  This includes our website, web shop, web application, smartphone applications (James App and James Chat App) and services as well as your contact with our support team.<\/p><h4>Data that you transfer to us<\/h4><p>When using our tools and services, you may provide us with the following personal data:<\/p><ul><li><p>Master data such as first name, surname, user name, title<\/p><\/li><li><p>Contact details such as billing address, delivery address, home address, e-mail, telephone<\/p><\/li><li><p>Login data such as user name, password to our systems<\/p><\/li><li><p>Communication data of texts and images that are sent and received via our chat functions<\/p><\/li><\/ul><h4>Data that we automatically collect from you<\/h4><p>In addition to the data you provide us with, the following data is collected:<\/p><ul><li><p>Technical data such as MAC and IP address, browser type, operating system, type of device you use to access our websites and applications<\/p><\/li><li><p>Usage data of functions that you use in our websites and applications<\/p><\/li><li><p>The content of conversations with our support department can be written down in tickets for follow-up.<\/p><\/li><\/ul><h4>Data from third parties<\/h4><p>If you transfer data from third parties to us, such as data of the person being cared for and the alarm contacts or chat and video contacts, you must ensure that you have the consent of the persons concerned to enter their data with us.<\/p>\n<\/div><div class=\"bde-fancy-divider-355-178 bde-fancy-divider\">\n\n\n<div class=\"bde-fancy-divider__wrapper\">\n  <div class=\"bde-fancy-divider__separator\">\n  \t  <\/div>\n<\/div>\n\n<\/div><h2 class=\"bde-heading-355-179 bde-heading\">\nHow we protect your data \n<\/h2><div class=\"bde-rich-text-355-180 bde-rich-text breakdance-rich-text-styles\">\n<h4>Place of data processing<\/h4><p>Your data is processed within the EU and the European Economic Area. This is currently an ISO 9001:2015 and ISO 27001:2013 certified data centre in Austria. The data transfer from the watch to the data centre is encrypted.<\/p><h4>Technical and organisational measures (TOMs)<\/h4><p>The TOMs are implemented by ILOGS in accordance with the GDPR. They are continuously evaluated for feasibility and state of the art and, if necessary, improved and brought to a higher level of security and protection.<\/p>\n<\/div><div class=\"bde-fancy-divider-355-181 bde-fancy-divider\">\n\n\n<div class=\"bde-fancy-divider__wrapper\">\n  <div class=\"bde-fancy-divider__separator\">\n  \t  <\/div>\n<\/div>\n\n<\/div><h2 class=\"bde-heading-355-182 bde-heading\">\nFor what purposes will your data be processed\n<\/h2><div class=\"bde-rich-text-355-183 bde-rich-text breakdance-rich-text-styles\">\n<p>The data collected from you will be processed for the following specific purposes. Different purposes may apply at the same time.<\/p><ul><li><p>Provision of the product and services<\/p><\/li><li><p>Charging for our services<\/p><\/li><li><p>Communication with you regarding your enquiries<\/p><\/li><li><p>Improvement of our product and services<\/p><\/li><li><p>Marketing: we may inform you about new products by e-mail.<\/p><\/li><\/ul>\n<\/div><div class=\"bde-fancy-divider-355-184 bde-fancy-divider\">\n\n\n<div class=\"bde-fancy-divider__wrapper\">\n  <div class=\"bde-fancy-divider__separator\">\n  \t  <\/div>\n<\/div>\n\n<\/div><h2 class=\"bde-heading-355-185 bde-heading\">\nDisclosure to third parties \n<\/h2><div class=\"bde-rich-text-355-186 bde-rich-text breakdance-rich-text-styles\">\n<p>In order to provide our services, we use the help of third-party systems and third-party providers in several areas, some of which process your personal data for us.  Below you will find a list of the third-party providers and systems used.<\/p><ul><li><p><strong>BringOff Assistance OG<\/strong> Call centre for handling alarms in Austria<\/p><\/li><li><p><strong>ServiceCall AG<\/strong> Call centre for handling alarms in Germany<\/p><\/li><li><p><strong>Microsoft 365<\/strong> for processing your enquiries by e-mail<\/p><\/li><li><p><strong>Atlassian Jira<\/strong> for processing your enquiries to us (also by telephone and e-mail)<\/p><\/li><li><p><strong>Google Analytics<\/strong> to analyse the activities on our website<\/p><\/li><li><p><strong>WooCommerce<\/strong> to process your purchase in our webshop<\/p><\/li><li><p><strong>GoCardless<\/strong> for processing SEPA payments<\/p><\/li><li><p><strong>QuickBlox<\/strong> to process your video calls as well as images and texts sent and received in the chat<\/p><\/li><\/ul>\n<\/div><div class=\"bde-fancy-divider-355-187 bde-fancy-divider\">\n\n\n<div class=\"bde-fancy-divider__wrapper\">\n  <div class=\"bde-fancy-divider__separator\">\n  \t  <\/div>\n<\/div>\n\n<\/div><h2 class=\"bde-heading-355-188 bde-heading\">\nHow long your data will be processed\n<\/h2><div class=\"bde-rich-text-355-189 bde-rich-text breakdance-rich-text-styles\">\n<p>We will retain the personal data we collect from you for as long as there is a legitimate business and\/or legal need to do so and\/or for as long as is necessary to fulfil the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (for example, for tax, legal, accounting or other purposes).<\/p><p>If there is no justified business need to process your personal data and this data is no longer required to provide our service, we will irrevocably delete it after 90 days.<\/p>\n<\/div><div class=\"bde-fancy-divider-355-190 bde-fancy-divider\">\n\n\n<div class=\"bde-fancy-divider__wrapper\">\n  <div class=\"bde-fancy-divider__separator\">\n  \t  <\/div>\n<\/div>\n\n<\/div><h2 class=\"bde-heading-355-191 bde-heading\">\nCookies\n<\/h2><div class=\"bde-rich-text-355-192 bde-rich-text breakdance-rich-text-styles\">\n<p>The website or the software installed on the server uses cookies. Cookies are text files that receive information and enable you to use extended functionalities (e.g. spam protection check in the contact form - if activated). (e.g. spam protection check in the contact form - if activated.) Cookies only store the necessary information and cannot cause any damage to your computer. You can define the storage duration of your cookies in your browser profile yourself and delete cookies on your computer yourself at any time. Cookies are technically necessary to ensure the full functionality of this website at all times.<\/p>\n<\/div><div class=\"bde-fancy-divider-355-193 bde-fancy-divider\">\n\n\n<div class=\"bde-fancy-divider__wrapper\">\n  <div class=\"bde-fancy-divider__separator\">\n  \t  <\/div>\n<\/div>\n\n<\/div><h2 class=\"bde-heading-355-194 bde-heading\">\nYour data protection rights\n<\/h2><div class=\"bde-rich-text-355-195 bde-rich-text breakdance-rich-text-styles\">\n<p>As an end user, you also have these rights if you have a contractual relationship with an ILOGS sales partner.<\/p><p><strong>Duty to inform<\/strong><br>Data subjects must be informed about the details of data processing and their rights (who\/what\/when\/where\/how\/why).<\/p><p><strong>Right to information<\/strong><br>It must be possible to separate information about which data of the data subject is stored or processed from the data of other persons.<\/p><p><strong>Right to rectification<\/strong><u><br><\/u>To avoid incorrect analyses.<\/p><p><strong>Right to erasure (\u201eright to be forgotten\u201c)<\/strong><u><br><\/u>In the absence of necessity, consent and lawfulness. Personal data must also be deleted after expiry (e.g. after termination of a business relationship).<\/p><p><strong>Right to restriction of processing<\/strong><br>For the duration of audits or the defence of legal claims. It must be possible to exclude data from processing without deleting it.<\/p><p><strong>Right to data transfer<\/strong><br>Personal data must be passed on to other service providers on request. This must be done automatically or in a structured form.<\/p><p><strong>Right of objection<\/strong><br>In the case of overriding interests, a data subject may prohibit the processing of their data.<\/p><p><strong>Right of appeal<\/strong><br>If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, you can lodge a complaint with the supervisory authority. In Austria, this is the data protection authority <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.dsb.gv.at\">https:\/\/www.dsb.gv.at<\/a>.<\/p>\n<\/div><h5 class=\"bde-heading-355-196 bde-heading\">\nDate of last update: 1 September 2025\n<\/h5><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Data protection BasicsThe ilogs healthcare GmbH - hereinafter referred to as \u201eILOGS\u201c - attaches great importance to protecting your personal data. When processing your data, we comply with the current provisions of the European General Data Protection Regulation (GDPR) as amended.  Below you will find an explanation of the way in which we process your personal data when you [...]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-355","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ilogs.care\/en\/wp-json\/wp\/v2\/pages\/355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilogs.care\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ilogs.care\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ilogs.care\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ilogs.care\/en\/wp-json\/wp\/v2\/comments?post=355"}],"version-history":[{"count":4,"href":"https:\/\/ilogs.care\/en\/wp-json\/wp\/v2\/pages\/355\/revisions"}],"predecessor-version":[{"id":398,"href":"https:\/\/ilogs.care\/en\/wp-json\/wp\/v2\/pages\/355\/revisions\/398"}],"wp:attachment":[{"href":"https:\/\/ilogs.care\/en\/wp-json\/wp\/v2\/media?parent=355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}