JAMES in care

New opportunities for you & your customers!

JAMES makes everyday life easier for your customers and their relatives. For organizations, JAMES opens up new opportunities for care and expansion of existing business models. Are you interested? Send us an inquiry.

Fact check

  • 91% want to live at home as long as possible
  • 83% of people in need of care are cared for at home
  • Germany already has a shortage of more than 180,000 nurses in 2030, according to forecasts
  • More than 500,000 Austrians over 65 live alone

The solution is called: JAMES!

With JAMES, you can competently meet the ever-growing challenges of the nursing and care sector. JAMES creates, thanks to its innovative software, a win-win situation for your organization, customers and their relatives.

Develop new business models

Expand business processes
Reduce care costs
Relieve personnel

24/7 emergency call center

Many professional call centers already offer a wealth of services. With JAMES, the following new areas can be covered:

  1. Mobile emergency call: The stationary home emergency call is unsuitable for many - especially active - seniors. On the one hand, the majority of older people are still agile and therefore often on the move. On the other hand, existing end devices have a limiting and stigmatizing effect. With the elegant JAMES emergency call watches, your organization can attract new groups of buyers and expand existing services.

  1. TeleCare: JAMES opens up new telecare services.
    This can be a regular video call on the JAMES tablet at the customer's home or the monitoring of important vital parameters, which are recorded in the customer's own home. In addition, medication intake can be partially transferred to the person concerned (e.g. reminders on the tablet or with video support, therapeutic games on the tablet, etc.).

Mobile care

In mobile (outpatient) care, various services can be provided remotely or via tele-services in the future. The customers of your organization will receive various components of the JAMES solution and will be able to confirm the intake of medication or measure vital signs independently on the tablet. In-house specialists (certified nurses) are automatically informed by the JAMES system in the event of abnormal vital signs and can clarify each case personally with the customer via audio or video call.

The standard package of the JAMES solution includes blood pressure, blood glucose and weight measurement. Additional sensors can be integrated depending on the situation. By (partially) shifting activities to the customer and continuously transferring current values to the integrated Care Center, expensive travel times can be saved and abnormalities can be detected more quickly.

Regular video calls to the people being cared for enable a higher care rate and thus relieve the burden on employees and relatives. Overall, costs can be massively reduced, family members and employees can be supported, and more people can be cared for. In addition, family members are able to actively participate in the care process via online services.

Inpatient Care
& Assisted Living

Inpatient care facilities can care for future residents at home before they enter the nursing home. The JAMES emergency call system gives single seniors the ability to call for help at the touch of a button in the event of a fall or other problem. Call assistance can be provided by the nursing home during the day and by a 24/7 call center at night.

In addition to security, the JAMES health package can also be offered, which enables optimal care for chronically ill persons in particular or is ideally suited for preventive measures. Furthermore, JAMES offers concepts against social isolation, which can be controlled situationally by a community manager via JAMES. The JAMES chat components, which promote communication, are used for this purpose. All the solutions mentioned can also be optimally used in assisted living facilities.

24H CARE &

The unique combination between the MOCCA® software for professional nursing and care facilities and the JAMES® AAL system now enables electronic documentation directly in the care recipient's home. For the first time, organizations are able to increase their quality management as well as better support informal caregivers or 24h caregivers. The synergy of the two products facilitates not only communication, but also data exchange between stakeholders. The JAMES tablet, which is geared towards AAL, forms the core.

The AAL tablet serves as a holistic communication hub: first and foremost for the care recipient, but at the same time also for all important stakeholders in the care process. Professional organizations can send the care plan - including instructions and video tutorials - directly to the JAMES table t for caregivers, caregivers and family caregivers. With the help of the care app on the tablet, caregivers and caregivers are able to view the planned activities and document them in a timely manner. The services performed can be viewed immediately online by the care organization, relatives and also funding agencies. In addition, the work on site is supported by smart add-ons such as the JAMES emergency call watch or vital sign measurements. JAMES thus becomes a digital butler not only for the person receiving care, but also for the caregivers.


For the professional use of the JAMES platform, the web portal provides extensive options for your organization. The admin portal is the central tool and contains users, roles, authorizations and device management. The connection of third-party systems such as call center solutions or external databases are also managed here.

Admin Portal

  • User management
  • Organization management
  • Role/rights management
  • Device & SIM Management

Call centers portal

  • Alarm handling
  • Position queries
  • Video & Voice Communication
  • Alarm history

CareCenter Portal

  • Anamnesis, diagnosis
  • Live Vital Measurement Overview
  • Deviation detection
  • Intervention Protocols
  • Absence management
  • Document storage

Community portal

  • Networking of assisted persons
  • Formation of interest groups
  • Calendar of events
  • Video & Voice Communication
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