No, the use of the emergency call clocks does not require any prior technical knowledge. Due to the age-friendly software, the watch can be put into operation immediately after its activation. The functions are clearly laid out and easy to understand.
However, before seniors can start using the emergency watch, it is recommended to have the watch set up by relatives / authorized persons or ILOGS beforehand. The setup includes, for example, activating the ROAMING SIM card, WLAN access (if available), personalization (display, enabling or disabling various functions, etc.), and adding contacts to the alarm chain.
The emergency watches are oriented towards seniors as well as persons of all ages in need of care. In addition, the watch can be adapted to the individual needs and life situations (nursing home, dementia mode, etc.) of the watch wearer.
No, the emergency watches do not require a WLAN connection. The clock primarily works via the integrated SIM card. If the user does not have cellular reception at home, the S6 can be connected via WLAN.
To ensure proper functionality of the watch, it is recommended to use the appropriate SIM card.
No, the clock can only have one user at a time. However, any number of helpers are possible in the alarm chain.
The watches are splash-proof and can also withstand occasional showers. However, complete immersion in water should be avoided.
Yes. The S6 emergency watch has an inactivity sensor. If the watch is not moved for a certain time, the watch automatically triggers an alarm. During the day this is usually 15 minutes and during the night 1.5 hours.
The battery lasts for about three to four days. However, we recommend charging the watch daily (approx. 30 minutes).
Pro-tip: Plug the watch into the charging station overnight or charge it briefly during breakfast.
The products (in this case the emergency watches / emergency wristband) have sensitive charging contacts. To maintain the full functionality of the battery charging process, the charging contacts should be cleaned at regular intervals.
The products should be regularly cleaned of everyday wear and tear, such as dust or fingerprints, with an eyeglass cloth or microfiber cloth. A damp cloth can also be used to clean coarser dirt. In addition, special screen cleaning cloths are recommended, which can be purchased in electronics stores.
No. You can also use the watch without the app and portal, as you are additionally informed about alarms / positions via call and SMS. However, both the app and the web portal offer more convenience of use, give an overview of the status of the clock and allow you to make settings.
Software updates are performed automatically by the server. If the emergency call is sufficiently charged, updates are installed automatically.
DATA PROTECTION is a top priority at the emergency call center. All data is transmitted using secure encryption techniques. As a user, you don't have to worry - the emergency watches can be used without any worries.
The Austrian IT expert ilogs healthcare is behind the emergency call . As an Austrian company, ilogs healthcare strictly adheres to the applicable Data Protection Regulation (DSGVO). If you decide against the further use of the emergency call watch after the subscription cancellation, all your personal data will be reliably deleted. In addition, data protection precautions are regularly monitored and adjusted by sound data protection experts.
If there is a need for repair or return, JAMES customer support must be contacted either by phone or email. The team of experts will then decide according to the problem at hand, the further course of action. In case of technical defects, these are promptly repaired in the company, if possible, and the product is then returned to the owners.