solutions

Solutions for families

ilogs' digital solutions provide families with modern tools to protect their loved ones, stay in touch and support them in their everyday lives – whether it's caring for elderly relatives, protecting children or monitoring health at home. The applications combine intuitive technology and smart services with real everyday relevance.

JAMES® emergency watch

Safety for elderly relatives

James emergency watches offer seniors a reliable safety net – discreet, stigma-free, mobile and easy to use. Families can decide for themselves whether the alarm should be triggered exclusively within the family or via professional emergency services. With features such as one-touch emergency call, location tracking, vital sign monitoring and fall detection, the watches are a valuable companion – at home and on the go. More information

JAMES® children's watch

Protection for the little ones

For children between the ages of 5 and 9 who are not yet ready to use their own smartphone, James children's watches offer a child-friendly safety solution. Parents can use GPS to see where their child is at any time, and the child can call for help at the touch of a button in an emergency. The watches combine proven safety features with a child-friendly design – ideal for everyday use and the journey to school.

MYnextRING

The smart ring for everyday life and health

The My Nextring smart ring (Home) complements the ilogs ecosystem with a modern, wearable lifestyle product. The ring measures vital signs such as heart rate, sleep quality and activity level. It can be used as a standalone product or integrated into the James TeleCare platform to expand the safety net for relatives. The ring adds a completely new, elegant form to the world of James solutions. More information

Digital health

Forward-looking solutions for the home

As part of several European research projects such as WAALTER (home page - WAALTeR) and Smart VitAALity (http://www.smart-vitaality.at/), ilogs has proven that vital data monitoring at home can be a useful, practical addition to traditional care. Whether for follow-up care after hospital stays or long-term care for chronically ill people, ilogs offers simple, networked solutions for health monitoring in the comfort of your own home.

Video calls & social integration

The video function on the James Tablet or via family apps makes it possible to stay in regular contact with care recipients – even across geographical distances. This low-threshold form of communication helps to reduce social isolation and bring families closer together emotionally despite physical separation.

Networked family communication and 24/7 services

All ilogs solutions are connected via the central James TeleCare platform – with options such as:

  • 24/7 availability of call centres run by professional partners
  • Key deposit for quick assistance in an emergency
  • Integration into assisted living facilities or care homes
  • Exchange with care services and social welfare organisations via digital interfaces

ilogs' solutions give families greater security, connection and relief in everyday life. James stands for digital care – modern, intuitive and designed with people in mind.

Organisations such as home emergency call services and care providers also benefit. Integration into the James TeleCare platform allows them to expand their services and connect relatives, devices and health data.

Emergency call centres are gaining new opportunities. They can offer contact with relatives as an additional service and design their alarm chains flexibly.

Additional services such as key deposit can be easily integrated. ilogs provides the digital infrastructure for this – not the service itself.

Solutions for call centres

The demands on home emergency call organisations are changing: senior citizens are becoming more active, relatives expect transparency and technological standards are constantly rising. With the JAMES® TeleCare platform, ilogs healthcare GmbH offers future-proof, modular solutions that support call centres in expanding their range of services, digitalising processes and reaching new target groups - without abandoning their established structures. New business models with self-pay services can be established.

At the heart of the system is the powerful, cloud-based James TeleCare platform. It enables call centres to integrate modern wearables and other end devices quickly, securely and efficiently into existing processes. New technologies can be easily integrated via standardised interfaces (e.g. to the call centre, billing or CRM systems), regardless of whether they are smartwatches, tablets or medical measuring devices.
The platform manages device fleets, transmits vital data, provides escalation chains and enables automated communication with all parties involved – from the emergency call centre to relatives.

ilogs offers a coordinated portfolio of mobile devices that has been specially developed for active seniors, people with increased security needs and modern care models. Classic home emergency call systems are not part of the portfolio – instead, ilogs focuses on flexible, portable solutions that extend beyond the living space.

The offer includes:

  • James emergency watches – the mobile emergency call solution for seniors living independently. With GPS tracking, fall detection, two-way communication and emergency alarm, they provide safety in everyday life – at home and on the go.
  • James Tablet – a user-friendly assistance device with an emergency call button, video telephony, vital data recording and organisation-specific service apps. Ideal for expanding traditional care with digital health and communication services.
  • My Nextring (smart ring) – an elegant, discreet ring that tracks vital signs such as heart rate, activity and sleep. The ring can be used independently or, in future, integrated into the James platform to provide additional health data and become part of an extended safety network.

All solutions can be managed centrally, combined flexibly and seamlessly integrated into a call centre and other systems – for a modern, scalable care concept that is geared towards the actual realities of users' lives.

 

Digitalisation in field service – a marketing tool

James4Sales provides organisations, associations and call centres with a modern tool for digitising their sales process. The app runs on all platforms and enables field staff to:

  • Contracts concluded directly on site (with digital signature)
  • Document creation and processing
  • Automated product registration and activation in the call centre (systems such as UMO, PNC, Skyresponce)
  • Data transfer to billing systems (e.g. VEWA, Noasys)
  • Monitoring and analysing KPIs
  • Reduction of paper processes and manual effort

This makes the sales process faster, more accurate and more modern – a real efficiency gain for both the organisation and its customers.

With the James Family App, call centres can create new added value for families. Family members receive, for example:

  • Notifications about triggered emergency calls
  • Information about the organisation and new services
  • Chat functions with the person being cared for
  • Access to vital data (optional)
  • Push notifications from the organisation
  • Connection of all devices from renowned HNR manufacturers possible

This integration strengthens customer loyalty, makes services more transparent and positions the organisation as innovative and service-oriented.

With its „Bring Your Own Device" (BYOD) approach, ilogs is opening up its infrastructure to third-party devices. In future, the James Wear app can be installed on popular smartwatches such as the Samsung Galaxy Watch. Customers download the app from the store, grant the necessary permissions – and are immediately connected to the call centre.

This solution enables:

  • appealing to a new, tech-savvy target group
  • Reduce distribution costs (no hardware required)
  • offer new tariffs and service packages

With JAMES®, ilogs offers call centres a modern, future-proof platform for expanding traditional home emergency call services. The combination of innovative end devices, digital sales, integration with relatives and platform technology makes it possible to reach more customers, automate processes and intelligently expand your own range of services - all in the spirit of a modern, networked home emergency call.

Solutions for nursing and care

Care and nursing facilities are increasingly faced with the challenge of providing safe and dignified care for people with cognitive impairments such as dementia – especially when these individuals become prone to wandering off. At the same time, care workers are under a lot of pressure, especially at night or when there is a shortage of staff. With the James System, ilogs offers a tried-and-tested digital solution for relief and safety – in care homes and beyond.

The James Dementia Watch was developed specifically for people who may wander off and become disoriented. Unlike physical restraints (e.g. locked doors or sedation), the James Watch offers a discreet, wearable safety solution based on the principle of least restraint – both legally and ethically.

Functions of the James Dementia Clock:

  • Live location tracking of the person being cared for
  • Movement zones (geofencing): When leaving a defined area (e.g. property, building complex), an alarm is automatically triggered at the nursing station or an external call centre.
  • Real-time notification of nursing staff or relatives
  • Two-way communication, if desired

The watch is either procured by the nursing home itself or provided by relatives. Both models are easy to implement organisationally and integrate into existing processes.

Care facilities are increasingly reporting bottlenecks when dementia patients leave the premises unnoticed – especially at night. The James System enables:

  • Early detection and alerting before dangerous situations arise
  • Reduction of search operations through pinpoint location
  • Retrospective analysis of movement patterns during repeated departures
  • Delegation of the alarm to a 24/7 call centre if the on-site staff is overloaded

This saves time and resources without compromising the safety of residents.

Digital proximity to the institution

One innovative approach from ilogs is the integration of the care facility into home care – supported by the James Tablet. Residents in the vicinity of the nursing home can receive care at home even before they are admitted to the facility:

  • The James Tablet enables emergency calls, vital data monitoring and video calls.
  • The nursing staff at the facility can thus provide digital care for selected individuals – e.g. through monitoring or targeted contact in the event of irregularities in vital signs, a fall or other incidents.
  • This creates a new, expanded care concept that intelligently combines inpatient and home care.

This form of follow-up care strengthens the bond with the institution, creates new care models and improves continuity of care when inpatient capacities are limited.

With ilogs' solutions, care facilities can create greater safety for people with dementia, relieve overburdened staff and open up digital perspectives for new forms of care. The combination of wearable technology (JAMES® watch) and networked care (JAMES® tablet) makes it possible to provide the best possible support for people in and around the care home – without major hurdles, but with a big impact.

ilogs offers technology that enhances care – human, digital and practical.

Solutions for lone workers

With James4work, the lone worker solution, ilogs offers a fully integrated, modern safety platform for employees who work alone – in the field, on construction sites, in healthcare, in forestry, in various factories or in public institutions.

Wearables & device diversity

James4work offers various end devices that make your everyday work safer:

  • 4G smartwatch: Robust, ergonomic design with emergency call button, GPS tracking and LTE communication
  • Pendant: Ideal when wearing a watch on your wrist is not practical
  • Smartphone application: for company-owned devices or paired with Bluetooth panic button

End devices can be managed centrally via a web portal and are ideal for integration into existing business processes.

Essential safety features

The solution covers the spectrum of essential lone worker functions:

  • 24/7 emergency alerts via silent mode or visible, with a movable escalation chain to internal or external emergency centres
  • Stall/fall detection: Alarm in the event of lack of movement as an indicator of accident or fainting
  • Night or time alarms: Discreet, vibration-activated emergency calls without audible signal
  • Group alarms: immediately informs all other carriers in the same team

These functions increase safety and ensure rapid assistance – even if the employee is unable to call for help manually.

Location monitoring and geofencing

James4work relies on precise tracking methods – GPS, Wi-Fi triangulation, BLE beacons:

  • Real-time tracking on demand or permanently
  • Geofencing: Defined safety zones – when leaving, the system triggers an alarm and activates real-time tracking.
  • Detailed checkpoint monitoring For maintenance and inspection routes: local events with minutes

These functions help to identify dangerous situations early on and act quickly.

Working hours and reminder functions

  • Booking attendance (start/end) at the touch of a button, linked to location
  • Reminders such as medication intake or check-ins, mandatory confirmation

This supports compliance and documentation and promotes employee health through structured process aids.

Management portal & reporting

The cloud-based web portal offers:

  • Live overview of all field staff
  • Configurable alarm chains, reminders & safety zones
  • Detailed reports on alarm behaviour, activities and time recording
  • Technical alarms, e.g. for low battery level or signal loss

This allows organisations to maintain an overview at all times and select targeted support.

James4work from ilogs is a modern lone worker solution that combines safety, efficiency and compliance in everyday work – anywhere, anytime. Robust, discreet and easy to use, it reduces the burden on companies in terms of personnel, offers precise early hazard detection and is flexibly scalable for various industries: from construction and engineering to social work and security services.